Information on World Link's cheap international calling service in Japan - FAQ

How is World Link different from NTT, KDDI, etc?

The answer is simple: We offer cheap phone calls at flat rates 24/7 for calling anywhere. NTT and KDDI have very high rates that only get cheaper at certain times, or with discounts for calling preselected numbers.

Why is it so cheap?

World Link uses its large customer base to negotiate discount telephone rates from international carriers. And since we don't publish big flashy ads, there's no need for a large advertising budget. This allows us to pass on the savings to our customers.

How will World Link save me money on my mobile phone?

When you use World Link for domestic or international calls you don't get charged by your mobile company for those calls, nor do you use any of your mobile's monthly minutes. You can switch to your mobile company's cheapest calling plan - one with fewer "free" minutes - to save more money.

Is the sound quality okay?

Yes, it's excellent. World Link is not an IP phone service so there aren't the sound quality problems or technical problems that IP phone systems have. World Link calls go over the fiber-optic lines of major international carriers.

Do I need special equipment to use World Link?

No, you don't need to buy or install anything at all. Just use your phone as usual.

How do I pay for World Link?

World Link charges your credit card once a month only for the calls you've made. There is no other charge. If you haven't made any calls you are not charged anything. We accept payment only by credit card.

I have Myline service. Can I use World Link?

Yes. You don't need to change your Myline service at all - just leave it as it is.

I've already registered with KDDI (or NTT). Can I use World Link also?

Yes, you can use World Link. You don't have to change your registration with these other companies.

I have an ISDN (or ADSL) line. Can I use World Link?

Yes. But for ISDN, when you register with us you must register both of your numbers if you have two - your main number and your 2nd (sub) number.

I have a prepaid mobile. Can I use World Link?

No.

I have cable phone (from my cable TV company). Can I use World Link?

There are many different cable phone companies in Japan, but most of them work with World Link.

I have Yahoo!BB phone. Can I use World Link?

Yes, you can.

I have IP phone service. Can I use World Link also?

Many IP services do work with World Link, but KDDI Metal Plus and NTT Hikari lines do not.

Can I use World Link with my mobile phone? What are the rates?

Yes, you can use World Link on your mobile and save a lot of money. Please see our mobile phone rates page.

Can I join World Link with only a mobile phone?

Yes.

Can I send faxes with World Link? What are the rates?

Yes. The rates are the same as for telephones - see our rates page.

Can I use World Link from abroad?

No.

Can I use my Japanese mobile phone in other countries with World Link?

No.

Can I call toll-free numbers abroad?

Yes, you can call most toll-free numbers abroad, but you will be charged.

Can I use World Link from public telephones?

No.

Will I get a separate bill from my mobile company for my World Link calls?

No. When you use World Link for cheap international calls or local calls in Japan you don't get charged by your mobile company for those calls, nor do you use any of your mobile's monthly minutes.

Is there some kind of basic fee I have to pay?

No, there are no basic fees or monthly charges.

Is there anything else I have to pay besides the rates for my calls?

No. You pay only for your calls - nothing else. If you don't call, you don't pay.

How do I make a call using World Link?

First you must register your phone with us. After that, you just pick up your phone and call.

For international calls, press 0063 + country code + number. Calls on mobiles phones in Japan are the same. For calls within Japan, just press 0063 + number.

I see the rate, but how much will I pay if I talk for 10 minutes?

Just multiply the rate by the number of minutes you talk. So if you talk for 10 minutes, your bill will be 10 times the rate. That's all.

Is there a different form or procedure for corporate applications?

No, there isn't. Please use our regular application form.

Do I have to put my email address on the application?

You don't have to include your email address but it will be helpful if we need to contact you. Also, when we finish registering your numbers we will email you right away, as well as posting information to you, so providing an email address lets you start using the service sooner.

Is my email address, credit card information, etc. safe with your company?

We do not send unnecessary marketing email or junk email to our customers, nor do we divulge customer information to anyone else. Please see our privacy statement for details.

When can I start using the service?

We will contact you by email when we finish registering your numbers. That usually means 1 or 2 working days after we receive an application. We also send new account information by post.

How will I be contacted when my new service is ready to use?

We will email you right away. We will also post your new account information to you. If you don't provide an email address with your application we will only post the information to you.

Can I make domestic calls in Japan on my mobile phone?

Yes. Please see our Japan rates for mobile phones.

What are the rates for domestic calls?

Please see our rates page.

Can I call to any phone in Japan?

Yes. You can call to all mobile phones (keitai), PHS, and land lines (normal telephones).

Do I have to pay by credit card?

Yes. We only accept payment by credit card.

Can I get an itemized statement?

Yes. World Link mails a detailed monthly statement when your bill is at least $20. Statements show the date, duration, destination number and cost of each call. Statements are free.

Are World Link charges in Japanese yen?

Yes, they are.

What increments are calls charged in?

Calls are charged in 1-minute increments. So, for example, if you talk for 10 minutes the charge is simply 10 times the rate for that call.

Who do I contact if I have a question or problem?

Contact us online, or call Customer Service in Tokyo. Once your service begins you'll have access to our customer support website also.

Can I get all the help and information I need in English?

Yes.

How do I cancel my World Link service?

Just contact us through our website, or by phone, fax, email or mail.